Tata Communications Ltd
Should have working knowledge of Telecom Voice services like SIP trunks and PRIs, operating, maintaining, and troubleshooting voice communication systems.SOC/NOC working experience of 2-3 years in Voice services and Incident management.Good Knowledge and work experience in operation and maintenance of TFN/IBS/UAN/HIVR/HOBD/CLOUD SIP services.Experience in troubleshooting of technical issue in SBC/Voice Switch/ILD/NLD calls.Knowledge of call end to end connectivity/call flow of Voice call across the telecom network in various telecom operators.Expertise and hands-on technical experience with IP Communications signalling and media protocols, including Session Initiation Protocol (SIP), H.323, XML, HTTP, APIs,
and Real-time Transport Protocol (RTP).Experience with Audio Codes Session Border Controllers, Good understanding of Network Routing, Switching and QoSBroad outline of the RoleShould be able work in 24*7 rotational shift environment. Escalation point of Contact for L1-L2 team members and available on call when needed.Capable of handling customer complaints within the SLA and meeting the KRAs.Able to understand the customer concerns and analyse the problems for resolution. Capable of interacting and engaging enterprise customers.Have to work with cross functional teams in field/NOC/SOC /Sales/Service Management.Should have good communication skills of both verbal and email writing while front ending customer and other stake holders. Able to prepare RFO /RCA and incident reports as and when required, Able to prepare daily and monthly dashboard and performance reports.Should be able to adopt team working by coordination and cooperation with team members.,
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