Client Care Executive [OER53]

Client Care Executive [OER53]

15 Sep
Gurgaon district

15 Sep


Gurgaon district


Position & Grade

CRE (Hindi, English)

Experience Required

At least 1 year+



Reporting to

Team Lead

Job Purpose:

Calling fresh leads & follow up clients (existing Amplifon data base since 2010) and make sure the desired number of visits of the client/customers to our clinic with complete coordination with clinical or field team on daily basis.

Job Specification:

Daily calling on Dialer and Manual calling which will be around 150 approx. in a day.

Make calls to clients both Fresh and Follow ups to convince them for hearing check-up & hearing aid trial with accurate, valid and complete information.

Daily and timely reporting.

Maintaining client information in excel and company software.

Daily coordination with our clinical and field team to ensure the work is completed on time.

Contribute to team effort by accomplishing result by achieving Daily/Monthly target.

(Assessment: 150 (100-1st & 2nd month /3rd Month: 130 /4th Month onwards: 150)

Job Qualifications:

Minimum Educational Qualification: Bachelors, Languages to be known: English, Hindi

Work Experience of min. 1 year in the same field of Tele sales (Inbound + Out bound)

Skill Set Requirements:

Persuasive Speaking Skills, Tone/Pitch should be polite.

Patience & Effective Listening Ability

Phone Skills / Etiquettes, Attentiveness

Be Empathetic. Willingness to understand and resolving or addressing customers queries (problem solving skills),

Sales Oriented with a focus on Customer Service

Should not sound overly aggressive while speaking.

The original job offer can be found in Kit Job:

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