Business Process Specification Expert | (A-82)

Business Process Specification Expert | (A-82)

15 Sep
Bangalore Rural

15 Sep


Bangalore Rural

About Cloud and Network Services Enterprise Solutions

Cloud and Network Services is a leading Nokia business group that offers Network solutions on Core, Business and Enterprise segments, as well as Cloud solutions and Cognitive Services. It is a newly formed business group, that includes most of the former Nokia Software business, Nokia’s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its former Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services (CNS) will target growth by leveraging the industry transition to cloud-based delivery,

network-as-a-service business models, and software-led value creation.

About Digital Automation

CNS Enterprise Solutions Digital Automation (DA) creates cutting-edge solutions for turnkey private industrial wireless, cellular networks and add-on applications for private enterprises and the public sector.

Job Description

CNS EntSol DA is looking for a Business Process Specification Expert to drive improvements of process framework to support the organization’s compliance with ISO 9001, ITIL, ISO 27k, SOC2, and other quality and security assurance frameworks.

While reporting with solid line to the security team, the position will work closely with our Product/Program Management, R&D;, operations, services, supply teams.

The DA organization creates cutting-edge solutions for plug & play private industrial wireless, cellular networks and add-on applications for private enterprises and the public sector.

You will create, improve, advertise, teach, execute, and monitor process framework that ensure appropriate control and traceability for any activities of the Digital Automation organization that are covered by relevant assurance standards.

You will need to have a passion for documenting and executing processes, are able to understand complex organizations and systems, and enjoy communicating with and to others.

Job Responsibilities & Competencies

Tasks executed independently and in collaboration with other colleagues include among others:

Defining and documenting a consolidated process framework to support the organization’s compliance with ISO 9001, ITIL, ISO 27k, SOC2, and other security assurance frameworks.

Documentation and improvement of processes covering all lifecycle stages of the organization’s services and products, based on existing activities.

Supporting colleagues across the security team and other parts of the organization to define and document their processes within the framework.

Creating communications material and educating your peers on the process framework

Actively facilitating request for management approvals for defined and documented processes

Driving constant housekeeping of the content of the process framework

Defining, monitoring and reporting KPIs related to the process framework to decision makers

Contributing to compliancy reporting, conducting, and supporting internal and 3rd party audits, like ISO 9001, ITIL, ISO 27k, SOC2

Contributing to security, privacy, quality policy and guideline development


15+ years relevant experience

Extensive experience of processes describing how Products, Solutions and Services are defined, developed, and managed throughout their lifecycle, like Nokia's CREATE.

Experience with security development lifecycle processes like Nokia's DFSec

Quality, security mindset and hands-on experience

Relevant office tools like Word, Excel, PowerPoint, Visio for process documentation and communication, and a passion for doing so

Able to quickly learn complex organizations and systems and not shy to reverse-engineer by discussing with peers and document on their behalf


Communication and negotiation skills

Exposure to multiple parts of product and service organizations, like ProdM, Supply, R&D;, Operations, Services

Experience using Jira, Confluence, SharePoint

Experience with ISO 9001, TL9000

Experience with ISO 14001

Experience with ITIL

Experience with ISMS complying with ISO 27k, SOC2

Security certifications like CISSP

Privacy certifications like IAPP

Understanding of Privacy principles, GDPR

Experience with version control tools like GIT

Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.

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