[J-739] | Success Guide

[J-739] | Success Guide

15 Sep

15 Sep



To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Success Guide - Job Description

The role of the Success Guide will be responsible for helping to grow customers’ value and improve adoption at scale. The Success Guide will engage with customers across all account segments, delivering 1: many programs and 1:1 success guidance to Salesforce customers. They will partner with Success Managers and Sales. Success Guides play a crucial role in providing the right recommendation at the right time, enabling customer value realization at scale.

The ideal candidate is organized, agile, and passionate about Customer Success. They have excellent presentation and communication skills in both a 1:1 and group setting. Using their product knowledge they deliver value to both customers and internal teams.


Deliver 1:1 & 1:Many customer engagements

Action Best Practice Insight

Product Education

Technical Advice

Adoption Guidance

Accelerate Feature / Cloud Adoption

Manage Consultative Engagements with Customers

Drive Guided Success Engagements

Support Success Teams

Compulsory Qualifications & Skills

Engineering degree preferred

Minimum 2 years of relevant work experience in one or more Salesforce products including Sales, Marketing, Service, Pardot, Commerce Cloud etc.

Preferred Qualifications & Skills

Working knowledge of the overall Salesforce platform suite and applications

Proven success leading customer-facing presentations and engagements

Able to handle objections, prioritize customer issues and collaborate with manager and colleagues to effectively drive resolution

Proven ability to manage time and prioritize activities while performing effectively under pressure

Support Success and Sales Teams to ensure that customer gets maximum value out of the platform

Understanding of business analysis, change management, user adoption, release management, and governance

Soft Skills :

COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements

EXPERTISE: Working knowledge of industry best practices and implementation experience of the salesforce product suite

LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts

PASSION: Passionate about Customer Success and is a great listener

CULTURE: Embodies inclusive culture and a team player that everyone enjoys working with

TRUST: Ability to earn the trust of the customer and lives the company’s core values


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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.

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