Apply on Kit Job: kitjob.in/job/435qm7

- SBI Card truly lives by the work-life balance philosophy.

nWe offer a robust wellness and wellbeing program to support mental and physical health of our employeesn
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture

n4.n

Gender Neutral

n

Policy

n5.n

Inclusive Health

nBenefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefitsn
- Commitment to the overall development of an employee through comprehensive learning & development framework
- *Role Purpose**

nResponsible for leading team of Regional Managers for effectively conducting field collection Processes and deliver on portfolio performance.n
- *Role Accountability**
- Manage portfolio (Multiple Due Stages) performance through a team of Regional Collections Managers & ACMs, in line with Operating Plan.
- Ensure appropriate infrastructure and resource availability to carry out collections as per operating plan
- Formulate collection strategies for the zonal cluster basis market dynamics, portfolio spread/segmentation and business requirements
- Identify critical/non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution
- Conduct regular performance review with all vendors, Agency Managers & Regional Collections Manager for all critical metrics to track the portfolio health and ensure healthy process
- Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies
- Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction




- Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner
- Ensure 100 SVCL coverage at all vendor locations of the Zone
- Ensure monthly cost provisions are reported to Finance team as per timelines
- Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality in recent markets ensuring portfolio hygiene
- Participate strategically and tactically in development and implementation of portfolio treatments to maximize collection for the portfolio and increase resolution/extraction
- Perform peer benchmarking to create competitive infrastructure and deliver best in class performance on key metrics such as Credit Recovery as a percentage of Principle Credit Charge offs, Gross write-off, GNPA rates, Settlement loss rates, rate of recovery
- *Measures of Success**

n1.n

Portfolio

n

Coverage

n
- GNPA (Gross Non Performing Asset) Rate and Value
- 30+ and 90+ Delinquency rate
- 30 to write off POF (Product of Flows)
- GWO (Gross Write Off)
- Cost of collection
- Settlement waiver rate

n8.n

Absolute

n

Recovery

n
- Settlement waiver rate
- Cost of collection
- Extraction rate
- CAPE management
- ROR
- Absolute recovery/ACM

n15.n

Regulatory

n

Customer complaint

n
- Process adherence as per MOU
- *Technical Skills / Experience / Certifications**

nCredit Card knowledge along with good understanding of Collection Processesn
- *Competencies critical to the role**

n1.n

Analytical

n

Ability

n2.n

Stakeholder

n

Management

n3.n

Problem

n

Solving

n4.n

Result

n

Orientation

n5.n

Process

n

Orientation

n
- *Qualification**

nPost-Graduate / Graduate in any disciplinen
- *Preferred Industry**

n

FSI

Apply on Kit Job: kitjob.in/job/435qm7

📌 Assistant Vice President (New Delhi)
🏢 Sbi Card
📍 New Delhi