Apply on Kit Job: kitjob.in/job/43b7jn

About Us Shrotra Enterprises Pvt. Ltd. is a leading manufacturer of PP woven sacks with a strong global presence. With a production capacity of over 300,000 bags per day and exports forming a significant part of our business, we serve some of the world’s leading feed, food, and industrial companies. We are currently in process of expanding by another 100,000 bags per day.

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Role Overview We are looking for a highly organized and detail-oriented professional to manage our existing international customers. This is not a sales role — the focus is on execution excellence, communication, and coordination .

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You will act as the key link between our customers, head office and factory , ensuring seamless order execution and outstanding customer experience.

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Key Responsibilities
Manage day-to-day communication with international customers via email and calls
Ensure explicit, professional, and timely communication in English
Coordinate order execution between customers, production, and internal teams
Track orders, follow up on timelines, and ensure on-time dispatch
Maintain and manage reminders for commitments, deliveries, and customer requirements
Handle special instructions, custom requirements, and documentation accuracy




Work closely with factory and logistics teams to resolve any execution challenges
Maintain robust relationships with existing customers through proactive communication
Ensure proper documentation and record-keeping for all export orders

Key Requirements
3–8 years of experience in export customer management / coordination / documentation
Excellent written and spoken English communication skills (critical)
Strong attention to detail and ability to manage multiple tasks simultaneously
Highly organized with solid follow-up and reminder discipline
Experience working with manufacturing/export companies preferred
Familiarity with export documentation and processes is a plus
Proactive, reliable, and process-driven mindset

What We’re Looking For
Someone who takes ownership of execution, not just communication
A person who does not let things slip — strong follow-through is key
Calm under pressure and able to handle multiple stakeholders
Structured thinker with high accountability

Why Join Us
Work with a globally established export business
Direct exposure to international clients
High ownership role with real impact
Growth opportunity as the company expands capacity

Apply on Kit Job: kitjob.in/job/43b7jn

📌 Export Customer Relationship Manager Kochi
🏢 SHROTRA ENTERPRISES PRIVATE
📍 Kochi