Apply on Kit Job: kitjob.in/job/43cqns

Job Summary:

The Customer Support Associate is responsible for delivering exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires robust communication skills, problem-solving abilities, and a customer-centric mindset. The associate will act as the primary point of contact between customers and the company.

Key Responsibilities:

- Handle incoming calls, emails, chats, and messages from customers in a professional and timely manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer issues, complaints, and requests with efficiency and empathy.
- Coordinate with internal departments (operations, technical, clinic teams, logistics, etc.) to ensure smooth issue resolution.
- Record and maintain customer interactions, feedback, and resolutions in the Odoo system.
- Follow up on pending queries to ensure timely closure.
- Uphold a high standard of customer satisfaction and service quality.
- Assist in maintaining FAQs,



customer communication templates, and service scripts.
- Identify recurring issues and escalate them to the concerned department for improvement.
- Support in after-sales service, appointment scheduling, and customer engagement activities.

Skills & Qualifications:

- Bachelor’s degree in any discipline (preferred).
- Proven experience in customer support or a similar role.
- Excellent communication skills — verbal and written.
- Strong problem-solving skills and a customer-first attitude.
- Ability to multitask, work under pressure, and manage time effectively.
- Knowledge of Odoo tools, ticketing systems, and basic computer applications.
- Ability to remain calm and skilled in challenging situations.

[email protected]

(phone hidden)

Females Only

Working Hours -10:00am to 7:00 pm

www.thereforeim.in

Job Type: Full-time

Work Location: In person

Apply on Kit Job: kitjob.in/job/43cqns

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