Apply on Kit Job: kitjob.in/job/43d3ld

Customer Support Associate – Roles & Responsibilities

As a Customer Support Associate, you will play a crucial role in delivering a seamless support experience to students, parents, and educators. Your responsibilities will include:

*Voice Support (Calling)*

- Handle inbound and outbound calls to address customer queries, feedback, and support requests.
- Provide accurate information about courses, schedules, and platform usage.
- Ensure timely follow-ups and resolution of open issues.

*Chat Process*

- Manage live chat interactions with users across the website and app.
- Assist customers with instant query resolution and guide them through the learning platform.
- Maintain courteous and prompt communication at all times.

*Email Process*

- Respond to customer emails with clarity and professionalism.
- Resolve technical, academic, or administrative concerns through detailed written support.
- Escalate unresolved issues to the relevant teams when necessary.

*Customer-Facing Testing & Feedback Collection*

- Participate in testing current platform features from a user perspective.
- Provide structured feedback based on customer experience to the product and tech teams.
- Identify common customer pain points and report them for improvement.





*Reporting & Documentation*

- Maintain logs of all interactions across channels.
- Prepare and share daily/weekly reports on common issues, resolutions, and customer satisfaction.
- Contribute to FAQs and help documents based on recurring queries.

Qualifications:

Fresher can apply

Job Location Nashik .

Strong verbal and written communication in English

Ability to build and maintain relationships with clients.

Strong organisational and time management skills.

Ability to work independently and as part of a team or should be able good in team management.

Job Types: Full-time, Permanent, Fresher

Benefits:

Cell phone reimbursement

Flexible schedule

Internet reimbursement

Paid sick time

Paid time off

Provident Fund

Education:

Bachelor's (Preferred)

Experience:

total work: 1 year (Preferred)

Customer service: 1 year (Preferred)

Language:

English (Preferred)

Hindi (Preferred)

Work Location: In person

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Paid sick time
- Provident Fund

Apply on Kit Job: kitjob.in/job/43d3ld

📌 CSA (Customer Service Associate) (India)
🏢 Artfills online Learing Private
📍 India