Apply on Kit Job: kitjob.in/job/43gdwc

Candidates, please click in below link and apply to get further communication on your application.

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https://ltim.ripplehire.com/s/cOtAD

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Job Title - Service Level Manager

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Primary Skills - ITSM ticketing tools i.e ServiceNow, Cherwell, Symphony Summit etc.

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Experience - 5 to 8 yrs

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Location - Bangalore/Chennai/Hyderabad/Coimbatore

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Notice Period - Immediate to 30 days

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Roles and Responsibilities

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- Negotiate and manage Service Level Agreements (SLAs) and facilitate teams to meet targets
- Ensuring that all SLAs, Operational Level Agreements (OLAs) and Underpinning Contracts (UC) are appropriate for the agreed service level targets
- Provide monthly SLA performance reports (Critical Service Levels, Key Measurements and Critical Deliverables)
- Provide input for SLA changes and modifications, participate in negotiating changes to service levels
- Develop and coordinate SLA’s with internal and external customers
- Collect subjective customer satisfaction feedback to determine if SLAs accurately measure service
- Authorize additions, revisions or retirement of services in the service catalog





Identify opportunities for continuous improvement by interacting with various teams and recommend improvements for service level managementn

Job Description

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- Minimum 5 years of relevant experience working as service level manager
- Should possess good understanding of ITIL® V3 OR ITIL4 service lifecycle modules
- Should have strong verbal, written communication and interpersonal skills

Lead role while acting as a liaison with internal/external customersn

Skills Required

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- Solid IT service management skills
- Should have exposure to ITSM ticketing tools i.e ServiceNow, Cherwell, Symphony Summit etc.
- Good interpersonal, organization and customer services skills

Experience of working within service level management process in a demanding and complex environment.n

Interested candidates please click in below link and apply https://ltim.ripplehire.com/s/cOtAD

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Share your updated CV and below details to

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Total Years of Experience -

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Relevant Years of Experience -

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Current Company -

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Current CTC -

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Expected CTC -

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Notice Period -

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Current Location -

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Preferred Location -

Apply on Kit Job: kitjob.in/job/43gdwc

📌 Service Level Manager - Specialist (Tumakuru)
🏢 LTM
📍 Tumakuru