Apply on Kit Job: kitjob.in/job/43iv2a
Roles & Responsibilities :
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Ø Adherence of Quality SLA’s and contractual agreements with internal & External stakeholders
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Ø Personally monitoring assigned accounts, meeting the client SLA’s for the assigned accounts and ensuring client satisfaction, on a day-to-day basis.
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Ø Each of his team members reporting to him achieves his targeted objectives with respect to Customer Delight and Service Levels.
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Ø Staff Motivation, Goal setting, Performance appraisal of team members, and counseling for performance and capability building in conformance with goals.
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Ø Management and coordination of operations, quality, and general administration of the assigned processes. Manpower planning
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Ø Handling of External & Internal stakeholders and meeting the business requirements in terms of quality related deliverables
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Ø Deployment and Strengthen the Quality Assurance Framework for the Business
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Ø Taking care of Baselining, Capacity Planning and Statistically validation of sample and Accuracy targets of the process
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Ø Identify and raise early alerts in terms of breaching the SLA metrics, Risk, Regulatory & Compliance requirements
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Ø Complete the Six Sigma & Lean Role Roadmap within the stipulated time
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Ø Prepare all team and client related reports for Quality
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Skills required
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Ø Strong interpersonal skills, written and oral communications skills
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Ø Ability to take initiatives and communicate effectively with people at all levels both internally and externally
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Ø Ability to work on tight deadlines and respond to changing priorities quickly and positively
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Ø Should be able to plan and carry out responsibilities with minimal direction and supervision
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Ø Ability to work independently and as well in a team
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Experience (if any)
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Ø Should have been in people management role for at least 5 years. Previous experience in a quality role will be required for back office (Transaction Quality) and/or voice
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Ø Should have completed at least 1 Six-Sigma project, Green Belt Certification (preferable)
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Educational Qualification:
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Ø Graduate in any discipline
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Ø Valuable command over MS Office
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Ø Interpersonal Skills
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Ø Excellent Communication skills – verbal and written
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Job Location : Hyderabad – Work from Office
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Shift : Rotational shifts
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Qualification
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Graduate in any discipline
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Ø Valuable command over MS Office
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Ø Interpersonal Skills
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Ø Excellent Communication skills – verbal and written
Apply on Kit Job: kitjob.in/job/43iv2a
📌 Group Manager - Transactional Quality (Process Excellence/Six Sigma) - Hyderabad (Kochi)
🏢 WNS
📍 Kochi