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Job Title: Customer Support Executive (Voice Process)

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Location: Koregaon Park, Pune

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Company: Palmonas

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Department: Customer Support / Operations

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Employment Type: Full time, On-site

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About Palmonas

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Palmonas is a modern demi-fine jewelry brand offering contemporary, versatile designs that bridge the gap between fine and fashion jewelry. We focus on delivering a premium customer experience through exceptional service, design innovation, and quality craftsmanship.

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Job Overview

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We are looking for a Customer Service Executive (Voice Process) to manage customer interactions and resolve queries through inbound and outbound calls. The role involves handling post-purchase support, addressing complaints, and ensuring a smooth and satisfying experience for every customer.

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Key Responsibilities

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Handle inbound and outbound customer calls professionally and efficiently.

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Resolve customer issues related to orders, deliveries, payments, and returns.

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Coordinate with internal teams (logistics, warehouse, and operations) to ensure timely resolutions.





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Maintain records of customer interactions, comments, and complaints.

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Ensure customer satisfaction through prompt and accurate responses.

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Follow up to ensure all customer queries are closed within defined timelines.

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Maintain high levels of product knowledge to provide accurate information.

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Meet daily/weekly targets for call handling, resolution rate, and customer satisfaction.

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Requirements

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Education: Graduate in any discipline (preferred).

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Experience: 1+ years in voice process or customer service (E-commerce experience preferred).

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Skills

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Excellent verbal communication in English and Hindi.

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Strong listening and problem-solving skills.

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Ability to work under pressure and manage multiple tasks.

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Good computer and CRM software knowledge.

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Availability: Should be comfortable working on weekends and rotational shifts (if required).

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📌 Customer Support Executive (Raipur)
🏢 Palmonas
📍 Raipur