Apply on Kit Job: kitjob.in/job/43jyxi

Job Summary

n

We are looking for a proactive and customer-obsessed Customer Care Executive to lead our customer support function. The role involves managing day-to-day customer interactions, improving service quality, handling escalations, and building a high-performing customer care team that delivers exceptional customer experiences across all touchpoints.

n

Key Responsibilities

n

- Lead, train, and manage the customer care team (calls, emails, WhatsApp, chat, social media).
- Ensure timely and effective resolution of customer queries, complaints, and escalations.
- Monitor team performance through KPIs such as response time, resolution rate, CSAT, and NPS.
- Create and improve customer support SOPs, scripts, and workflows in the CRM backend tools for customer outreach
- Coordinate with internal teams (operations, logistics, sales, marketing, tech) to resolve issues efficiently.
- Handle high-priority or sensitive customer escalations personally.
- Supporting the team in revenue generation from Abandoned calls and also getting customer feedbacks through outbound calls




- Analyze customer feedback and identify recurring issues; Recommend process improvements.
- Ensure compliance with company policies and service quality standards.
- Manage customer care tools, CRM systems, and ticketing platforms. Handling of tools like Gokwik , Moenagage and website backend like shopify for effective customer notifications and problem solving
- Prepare regular reports on customer insights, trends, and performance metrics.

n

Required Skills & Qualifications

n

- Bachelor’s degree in Business, Communications, or a related field.
- Needs to be fluent in English , Tamil and Hindi
- 2-4 years of experience in customer service or customer experience roles.
- At least 1–2 years in a managerial or team-lead position.
- Robust people-management and coaching skills.
- Excellent verbal and written communication skills.
- Ability to stay calm under pressure and handle difficult situations.
- Experience with CRM tools (Freshdesk, Zendesk, Salesforce, etc.) is a plus.
- Strong problem-solving and analytical skills.

Apply on Kit Job: kitjob.in/job/43jyxi

📌 Customer Service Executive (Raipur)
🏢 Plush
📍 Raipur