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Job Title: Customer Care Support – Voice Process

Work Location: Malad – Main Office

Salary: Up to ₹4.5 LPA

Extra benefits: Attractive Incentives (as per process policy)

Shift Timing: 24/7 with 2 rotational week offs

Notice: Need Only Immediate Joiners with at least 6 months of experience in Customer Care support

About the Role

We are hiring Customer Care Support Executives - Voice Process. This role involves assisting customers with account, transaction, payment, and service-related queries, while ensuring a smooth and secure customer experience. Candidates with prior experience in customer service or banking will be given preference.

Key Responsibilities

- Handle inbound and outbound voice calls customers.
- Assist customers with account issues, transaction concerns, payment troubleshooting, and general support.
- Provide clear, professional, and customer‑friendly communication.




- Resolve queries efficiently while maintaining PayPal compliance and quality standards.
- Document customer interactions accurately in the system.
- Ensure high levels of customer satisfaction (CSAT) and low error rates.

Eligibility Criteria

- Education: Graduates or Undergraduates.
- Experience: Minimum 1 year of experience in Customer Service, preferably in Banking or Customer Support domains.
- AMCAT Requirement: B2 level | Minimum Score: 65
- Excellent verbal communication skills (English).
- Ability to handle customer interactions with patience, empathy, and professionalism.

Compensation & Benefits

- Salary: Up to ₹4.5 LPA
- Attractive Incentives based on performance.
- Chance to work with a globally reputed digital payments brand.

Regards,

Charlie HR

(phone hidden)

[email protected]

Apply on Kit Job: kitjob.in/job/43mvod

📌 Customer Service Associate - Banking/Payments (India)
🏢 TP
📍 India