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Job Title: Backend Customer Support Executive

Responsibilities:

Process customer requests, complaints, and queries via email/chat systems

Maintain and update customer records in CRM systems

Coordinate with internal teams to resolve customer issues

Ensure timely resolution of tickets as per SLA

Handle data entry and backend operations accurately

Generate reports and track customer support metrics

Requirements:

Graduate in any discipline

Basic computer knowledge (MS Excel, CRM tools)

Valuable Written communication skills

Attention to detail and problem-solving ability

Role Overview:

The Backend Customer Support Executive is responsible for managing non-voice customer support operations, ensuring accurate data handling, and delivering efficient issue resolution through internal coordination.

Key Responsibilities:





Manage customer queries through backend systems (email/chat support)

Analyze and resolve customer complaints within defined timelines

Perform order processing, refunds, and account updates

Maintain customer databases and documentation

Work closely with operations, sales, and technical teams

Ensure compliance with company policies and quality standards

Prepare daily/weekly performance reports

Skills Required:

Strong written and analytical skills

Proficiency in tools like Excel, CRM software

Ability to multitask and meet deadlines

Problem-solving mindset

Contact Details :- {Samiksha HR}

Apply on Kit Job: kitjob.in/job/43okb2

📌 Customer Service Representative (Raipur)
🏢 TP
📍 Raipur