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Skill required: Retirement Solutions - Payment Operations
Designation: Customer Service Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Language - Ability:English(International) - Proficient
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. You would be part of Retirement services team, Experience in the US retirement industry specifically 401k , 403B, Moneyout, Lumpsum, Defined contribution, Client Service Management, Plan document,



Plan Implementation Processes and activities involved in managing and facilitating financial transactions, including payment processing, reconciliation, fraud detection, risk management, and customer support, typically conducted by banks, payment processors, or financial institutions.
What are we looking for? • 3+ years of experience in US Retirement Services domain – Defined Contributions - Managing participant level services • 2+ years experience in Money Out processes such as Inservice withdrawal, Survivor benefit, Immediate Annuity, Deferred Annuity, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions, Complex Distributions, Loan payoff and child support. • Hands on with developing process documentation, COPIS, capturing exceptions, process flow, process maps and NIGO rules • ASPPA Certified (Preferred) • Experience in the US retirement industry mandatory • Good verbal & written communication skills • Valuable typing skills and attention to detail • Good time management skills • Ability to work independently
Roles and Responsibilities: •Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. •Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying to the same with minimum response time. •Adherence to client SLAs. •Excellent organizational skills with ability identify and prioritize high value transactions. •Completing assigned tasks and projects within timelines apart from managing daily BAU. •Processing monetary and non-monetary transactions for assigned clientstransactions. Ensuring accuracy for transactions processed.

Any Graduation

Apply on Kit Job: kitjob.in/job/43rv69

📌 Customer Service Associate (India)
🏢 Accenture
📍 India