Apply on Kit Job: kitjob.in/job/43skww

About The Company

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Role

We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic team at American Express. In this role, you will serve as the frontline ambassador for our brand, engaging with Card Members to provide exceptional service and tailored solutions. Your primary responsibility will be to handle a high volume of inbound calls, addressing customer inquiries, resolving issues, and offering personalized product recommendations that enhance customer loyalty.



This position offers an exciting opportunity to make a tangible impact by delivering memorable service experiences, fostering long-term relationships, and supporting the company's growth objectives.

You will utilize your communication skills, technical proficiency, and empathetic approach to understand customer needs, provide accurate information, and promote our products and perks. Collaboration with team members and adherence to compliance standards are essential components of this role. The ideal candidate will be proactive, resilient, and passionate about delivering excellence in every customer interaction.

Qualifications

Minimum of 1 year of customer service experience in a voice-based role within a BPO or captive environment.
Excellent written and verbal communication skills, with the ability to engage effectively with diverse customers.
Strong resilience and emotional intelligence to manage high call volumes and

Apply on Kit Job: kitjob.in/job/43skww

📌 Customer Service Associate (India)
🏢 Leading
📍 India