The Senior Customer Service Associate is responsible for providing exceptional customer service and support to clients. They will handle escalated customer inquiries and ensure customer satisfaction is maintained at a high level.
Roles and Responsibilities:
- Manage and resolve escalated customer complaints or issues
- Provide guidance and support to junior customer service associates
- Analyze customer feedback and recommend improvements
- Ensure all customer interactions are handled professionally and efficiently
Qualifications:
- 3 years of experience in a customer service role
- Excellent communication and problem-solving skills
- Ability to work well under pressure and in a quick-paced environment
- Strong attention to detail and organizational skills
Apply on Kit Job: kitjob.in/job/43szni
📌 Senior Customer Service Associate (India)
🏢 Ergode
📍 India
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