Apply on Kit Job: kitjob.in/job/43u313

Job Title: Backend Customer Support Executive

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Responsibilities:

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Process customer requests, complaints, and queries via email/chat systems

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Maintain and update customer records in CRM systems

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Coordinate with internal teams to resolve customer issues

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Ensure timely resolution of tickets as per SLA

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Handle data entry and backend operations accurately

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Generate reports and track customer support metrics

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Requirements:

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Graduate in any discipline

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Basic computer knowledge (MS Excel, CRM tools)

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Good Written communication skills

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Attention to detail and problem-solving ability

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Role Overview:

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The Backend Customer Support Executive is responsible for managing non-voice customer support operations, ensuring accurate data handling, and delivering productive issue resolution through internal coordination.

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Key Responsibilities:

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Manage customer queries through backend systems (email/chat support)

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Analyze and resolve customer complaints within defined timelines

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Perform order processing, refunds, and account updates

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Maintain customer databases and documentation

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Work closely with operations, sales, and technical teams

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Ensure compliance with company policies and quality standards

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Prepare daily/weekly performance reports

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Skills Required:

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Strong written and analytical skills

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Proficiency in tools like Excel, CRM software

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Ability to multitask and meet deadlines

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Problem-solving mindset

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Contact Details :- {Samiksha HR}

Apply on Kit Job: kitjob.in/job/43u313

📌 Customer Service Representative (Raipur)
🏢 TP
📍 Raipur