Customer Support Associate – Roles & Responsibilities
As a Customer Support Associate, you will play a crucial role in delivering a seamless support experience to students, parents, and educators. Your responsibilities will include:
Voice Support (Calling)
Handle inbound and outbound calls to address customer queries, feedback, and support requests.
Provide accurate information about courses, schedules, and platform usage.
Ensure timely follow-ups and resolution of open issues.
Chat Process
Manage live chat interactions with users across the website and app.
Assist customers with instant query resolution and guide them through the learning platform.
Maintain courteous and prompt communication at all times.
Email Process
Respond to customer emails with clarity and professionalism.
Resolve technical, academic, or administrative concerns through detailed written support.
Escalate unresolved issues to the relevant teams when necessary.
Customer-Facing Testing & Feedback Collection
Participate in testing new platform features from a user perspective.
Provide structured feedback based on customer experience to the product and tech teams.
Identify common customer pain points and report them for improvement.
Reporting & Documentation
Maintain logs of all interactions across channels.
Prepare and share daily/weekly reports on common issues, resolutions, and customer satisfaction.
Contribute to FAQs and help documents based on recurring queries.
Qualifications:
Fresher can apply
Job Location Nashik .
Solid verbal and written communication in English
Ability to build and maintain relationships with clients.
Strong organisational and time management skills.
Ability to work independently and as part of a team or should be able positive in team management.
Job Types: Full-time, Permanent, Fresher
Benefits:
Cell phone reimbursement
Flexible schedule
Internet reimbursement
Paid sick time
Paid time off
Provident Fund
Education:
Bachelor's (Preferred)
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
English (Preferred)
Hindi (Preferred)
Work Location: In person
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹18,000.00 per month
Perks:
Cell phone reimbursement
Flexible schedule
Internet reimbursement
Leave encashment
Paid sick time
Provident Fund
Apply on Kit Job: kitjob.in/job/43xu0r
📌 Csa Customer Service Associate Nashik (India)
🏢 Artfills online Learing Private
📍 India
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