Apply on Kit Job: kitjob.in/job/43zaut

Position: Senior Mortgage SME & LOA Training Manager (Remote)

Base Salary: $1,750 - $2,500 USD

On Target Earnings: $250 - $1,500++ USD (based on monthly / quarterly KPIs)

Total potential monthly salary: $2,000 - $4,000++ USD a month

Industry: Mortgage

Employment Type: Full-time | 100% Remote

? This role is for you if…

- You have deep mortgage expertise and can confidently train others on the full loan lifecycle
- You are strong at building structure, systems, and repeatable processes
- You enjoy onboarding, coaching, and improving team performance over time
- You can assess file quality and underwriting readiness with confidence
- You are excited to use AI tools to improve internal workflows, documentation, and employee productivity
- You want to help build a high-performing LOA team with scalable training systems

⚠️ If you are the type of person that does the bare minimum (40 hours a week) and want to clock in and clock out, that role isn't for you.

? Key Responsibilities

- Own onboarding and training for new Loan Officer Assistants (LOAs)
- Run structured 30 / 60 / 90-day ramp plans with LOA placed with our clients
- Build and maintain training materials, SOPs, playbooks, and certification workflows
- Serve as the internal mortgage subject matter expert
- Train LOAs on the full loan lifecycle, from intake through closing
- Teach LOAs how to review and understand file quality, including underwriting readiness
- Improve operational consistency, process quality, and handoff discipline
- Identify knowledge gaps and create targeted coaching and training plans




- Partner with leadership to design better systems and workflows
- Use AI tools to build internal tools, documentation, automations, and training resources for employees

? Success in This Role Will Be Measured By

- Speed of new LOAs to certification
- Cost of new LOAs to certification
- Client retention / churn (once a LOA is placed with a client, you will be partially responsible of the retention through the LOA's work quality)
- CSAT from clients working with our LOA
- NPS from clients working with our LOA

✅ Ideal Candidate Profile

- 5+ years of mortgage industry experience
- Strong knowledge of the full loan cycle
- Deep expertise in mortgage operations as a subject matter expert
- Able to underwrite or assess underwriting quality on files
- Strong process mindset with the ability to build repeatable systems
- Experience creating and delivering training, onboarding programs, and documentation
- Comfortable coaching team members and improving performance over time
- Familiarity with AI tools and interest in applying them to internal operations and employee enablement

⚠️ Do not apply if you cannot calculate income, do not know loan programs, guidelines or cannot evaluate mortgage file quality.



You will be tested on this.

? Conditions & Benefits

- Full-time role
- 100% remote
- Competitive compensation with OTE based on experience
- Prospect to shape and standardize LOA onboarding and training systems
- Long-term growth opportunity within a scaling mortgage operation
- High-impact role with direct influence on team quality, ramp speed, and operational excellence

? Core Skills Required

- Mortgage operations expertise
- Knowledge of underwriting and file review
- Process design and documentation
- Training development and facilitation
- Onboarding and performance management
- Strong communication and coaching skills
- Comfort with AI-enabled workflow tools

? Success in This Role Looks Like

- New LOAs ramp faster and more consistently
- Clear onboarding and training systems are in place
- 30 / 60 / 90-day reviews are structured and actionable
- Fewer process errors and better file quality
- Internal training content is documented, repeatable, and scalable
- AI tools are used practically to support employee productivity and training
- Yearly churn under 10%
- NPS score is 50+

? Selection Process

- Profile review
- Initial interview
- Skills and knowledge assessment
- Mortgage scenario and file-quality evaluation
- Final interview / leadership review
- Hiring decision based on experience, expertise, and ability to build effective training systems

? Only serious, experienced mortgage professionals ready to commit long-term are encouraged to apply.

Apply on Kit Job: kitjob.in/job/43zaut

📌 Pre-Approval Trainer (US Mortgage) (Kochi)
🏢 Dodoche
📍 Kochi