Apply on Kit Job: kitjob.in/job/449stf

? Role Overview:
The Help Desk Executive will serve as the first point of contact for internal teams and clients seeking technical assistance in healthcare software, platforms, or infrastructure. You’ll troubleshoot issues, escalate critical incidents, and ensure smooth IT operations aligned with compliance and confidentiality standards.

? Key Responsibilities:
Respond to support requests via phone, email, or ticketing system
Diagnose and resolve basic hardware, software, and connectivity issues
Guide users in navigating healthcare platforms (EHR, EMR, billing, etc.)
Escalate unresolved cases to Level 2/3 teams with proper documentation
Maintain logs, knowledge base articles, and resolution histories
Ensure HIPAA and data security protocols are followed during support
Assist in onboarding and access provisioning for new users

? Qualifications & Skills:
Minimum of 1–2 years’ experience in Help Desk or IT Support (Healthcare preferred)
Graduate in any discipline; IT certifications (e.g., CompTIA, ITIL) are an advantage




Familiarity with healthcare systems (EHR/EMR, practice management tools, PACS)
Strong communication skills and customer-focused attitude
Ability to manage multiple requests in a fast-paced environment
Proficiency with ticketing systems (e.g., JIRA) and remote access tools

✅ Preferred Attributes
Experience supporting US-based healthcare operations
Knowledge of medical terminologies and healthcare workflows
Comfortable with night shifts and working in SLA-driven environments
Candidate should be able to converse in English fluently.

? What We Offer
Market-competitive salary with shift allowance
Health insurance and wellness benefits
Work culture emphasizing learning, empathy, and excellence
Requirements:
Candidate should be from Kolkata and willing to work in hybrid mode, i.e., office and home.
Candidate should be willing to work in Night shift.

Apply on Kit Job: kitjob.in/job/449stf

📌 Help Desk Executive (Kolkata)
🏢 Important Group
📍 Kolkata