Lead Business Systems Analyst (Bengaluru)

Lead Business Systems Analyst (Bengaluru)

28 Mar

|

Recognized

|

Bengaluru

28 Mar

Recognized

Bengaluru

Why Confidential company:
At Confidential company, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, advantages you can count on, and a team that succeeds together. Because at Confidential company, your work matters—and so do you.

Lead, Product Management – Salesforce Service Cloud / Experience Cloud

The CX organization is seeking a Lead, Product Management professional to own and evolve our Salesforce Service Cloud and Experience Cloud (Community Cloud) platforms supporting global Customer Support operations.
This role is responsible for defining product vision, strategy, and roadmap for customer support technologies,

ensuring alignment with business goals and delivering measurable value. The ideal candidate combines deep Salesforce platform expertise with strong customer support domain knowledge and a strategic product mindset.
As a key member of the CX team, the individual will drive platform innovation, stakeholder alignment, and end-to-end product lifecycle management.

• Key Responsibilities
Product Strategy & Vision
• Define and own the product vision, roadmap, and long-term strategy for Salesforce Service Cloud and Experience Cloud platforms.
• Align platform capabilities with evolving Customer Support goals, digital transformation initiatives, and operational excellence targets.
• Identify opportunities to enhance customer and agent experience through automation, AI, self-service, and workflow optimization.

• Product Ownership & Delivery
• Own the product backlog, prioritize enhancements, and balance technical debt, production support, and str

📌 Lead Business Systems Analyst (Bengaluru)
🏢 Recognized
📍 Bengaluru

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