[K730] | Salesforce Service Cloud Application Developer

[K730] | Salesforce Service Cloud Application Developer

13 Oct
Accenture Solutions Pvt Ltd
Bangalore Rural

13 Oct

Accenture Solutions Pvt Ltd

Bangalore Rural

- Project Role : Application Developer

- Project Role Description : Design, build and configure applications to meet business process and application requirements.

- Management Level : 9

- Work Experience : 6-8 years

- Work location : Bengaluru

- Must Have Skills : Salesforce Service Cloud

- Good To Have Skills : No Technology Specialization

- Job Requirements :

- Key Responsibilities :

1 SFDC CTI implementation knowledge with 5 to 6 years of design and development2 Basic understanding on any third-party CTI tools like Tenfold/Genesys or similar tool3 Experience in design and development of technical solutions on Forcecom platform4 Knowledge of Forcecom development best practices5 Good understanding of SFDC Sales/Service Cloud6 Hands-on experience in CTI configuration and customization with in SFDC7 Very good understanding on Salesforce objects like Opportunities, Cases

- Technical Experience : 1 Must have SFDC Configuration including but not limited to Workflows, Validations, Approval Process etc Security Model, Data Model 2 Must have Salesforce Service Cloud Technical/Functional Skills 3 Must have sound implementation knowledge of Service Consoles, Live Agent Knowledge, workflow rules, validation rule, approval process, reports and dashboards 4 Must have Hands on Customization APEX, Visual Force, Triggers, Batch, Schedule Apex, VF Components, Test Class etc

- Professional Attributes : 1 Good Communication skill 2 Good team player

- Educational Qualification : 15 years full time education

- Additional Information : 1 shift details-regular

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