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Position Title: Manager / Sr. Manager – HR Shared Services

Role Overview

This role is responsible for managing and strengthening HR Shared Services operations, ensuring efficient, standardized, and high-quality delivery of HR services across the organization. The incumbent will drive process excellence, support transformation initiatives, and collaborate with global stakeholders to enhance overall service effectiveness and employee experience.

Key Responsibilities

Service Delivery & Operations

- Oversee end-to-end HR Shared Services operations, ensuring timely and accurate service delivery across employee lifecycle processes.
- Establish and monitor service levels, performance metrics, and quality standards.
- Manage escalations and ensure effective resolution of employee and business queries.

Process Excellence & Transformation

- Drive standardization, automation, and continuous improvement of HR processes.
- Support transition of activities into shared services model and ensure smooth operations.
- Identify opportunities to enhance efficiency, reduce turnaround time, and improve service quality.

Stakeholder Management

- Partner with HR, business leaders, and cross-functional teams to align service delivery with organizational needs.
- Act as a key interface between global and regional stakeholders to ensure seamless collaboration.





HR Systems & Digital Enablement

- Work closely with HRIS teams to ensure effective utilization of HR systems and tools.
- Support implementation and optimization of digital platforms such as ticketing systems and workflow tools.

Team Leadership

- Lead, mentor, and develop the HR Shared Services team to build robust operational capability.
- Drive a high-performance culture focused on service excellence and accountability.

Candidate Profile

Experience

- 7–12 years of experience in HR Operations / Shared Services / HR Transformation environments.
- Proven experience in managing HR service delivery and driving process improvements.
- Exposure to global HR environments and stakeholder management.

Skills & Expertise

- Strong understanding of end-to-end HR processes and shared services models.
- Experience with HR systems (e.g., Workday, SAP, SuccessFactors) and case management tools.
- Excellent analytical, problem-solving, and project management skills.
- Strong communication and stakeholder management capabilities.

Key Competencies

- Service Delivery Excellence
- Process Improvement & Automation
- Stakeholder Management
- Leadership & Team Development
- Change Management
- Data-Driven Decision Making

Apply on Kit Job: kitjob.in/job/44u4w6

📌 Human Resources Shared Services Manager (Kochi)
🏢 Confidential
📍 Kochi