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Customer Success Associate - Calling Process at Branch International Pvt Ltd
Type of Role: Full Time
Work timing : 10 am to 7 pm
Work Type: Voice Process/ Calling Process
Work Arrangement : Completely Work from Office
Work Week : 5 day long ( Monday to Friday)
Off day :Saturday and Sunday
Location: Chembur Sewri Link Road, Mumbai
Salary : 4LPA to 5LPA plus benefits
Must have 6 months to 1 year voice calling experience
JD:
Branch Overview :
Branch is a leading AI-based lending fintech with 50M+ downloads across India and Africa. We use alternative data to reach millions of people that are largely excluded from the financial sector.
Headquartered in Silicon Valley with operations in India, Nigeria and Kenya, Branch is a for-profit, socially conscious company built for scale and impact. Our mission-driven team founded and led by the former CEO of Kiva.org now spans 400+ employees globally. Were backed by investors such as Andreessen Horowitz, Visa, and the IFC
Job Overview :
This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.
Responsibilities :
Customer Service: Delivering efficient and friendly responses to customer across different channels (main responsibility)
Credit Risk: Evaluate loan applications for new borrowers applying for Branch loans,



find and prevent fraud (main responsibility)
Servicing & Collections: Proactively reaching out to borrowers who have missed payments
Product: Escalating customer feedback and IT bugs to help improve our product
Finance: Manage refunds, repayments, and other payment processes
General: Various administrative projects as needed
Qualifications :
1-4 years of previous job experience in customer service primarily via calling
Proficient in Hindi and English communication
Passionate about our mission and our customers
Highly entrepreneurial, proactive, and willing to get your hands dirty
Excellent communication skills, both oral and written
Good grammar, spelling and punctuation
Driven by data and highly analytical, good understanding of excel preferred
Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays
Benefits of Joining
Mission-driven, quick-paced and entrepreneurial environment
Competitive salary and equity package
A collaborative and flat company culture
Fully-paid Group Medical Insurance for you
Maternity leave
Team meals and social events- Virtual and In-person

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

Apply on Kit Job: kitjob.in/job/44wq5j

📌 Customer Success Associate (India)
🏢 Branch International
📍 India