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Position Title: Manager / Sr. Manager – HR Shared Services

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Role Overview

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This role is responsible for managing and strengthening HR Shared Services operations, ensuring efficient, standardized, and high-quality delivery of HR services across the organization. The incumbent will drive process excellence, support transformation initiatives, and collaborate with global stakeholders to enhance overall service effectiveness and employee experience.

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Key Responsibilities

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Service Delivery & Operations

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- Oversee end-to-end HR Shared Services operations, ensuring timely and accurate service delivery across employee lifecycle processes.
- Establish and monitor service levels, performance metrics, and quality standards.
- Manage escalations and ensure effective resolution of employee and business queries.

Process Excellence & Transformation n

- Drive standardization, automation, and continuous improvement of HR processes.
- Support transition of activities into shared services model and ensure smooth operations.
- Identify opportunities to enhance efficiency, reduce turnaround time, and improve service quality.

Stakeholder Management n

- Partner with HR, business leaders, and cross-functional teams to align service delivery with organizational needs.
- Act as a key interface between global and regional stakeholders to ensure seamless collaboration.





HR Systems & Digital Enablement n

- Work closely with HRIS teams to ensure effective utilization of HR systems and tools.
- Support implementation and optimization of digital platforms such as ticketing systems and workflow tools.

Team Leadership n

- Lead, mentor, and develop the HR Shared Services team to build strong operational capability.
- Drive a high-performance culture focused on service excellence and accountability.

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Candidate Profile

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Experience

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- 7–12 years of experience in HR Operations / Shared Services / HR Transformation environments.
- Proven experience in managing HR service delivery and driving process improvements.
- Exposure to global HR environments and stakeholder management.

Skills & Expertise n

- Strong understanding of end-to-end HR processes and shared services models.
- Experience with HR systems (e.g., Workday, SAP, SuccessFactors) and case management tools.
- Excellent analytical, problem-solving, and project management skills.
- Solid communication and stakeholder management capabilities.

Key Competencies n

- Service Delivery Excellence
- Process Improvement & Automation
- Stakeholder Management
- Leadership & Team Development
- Change Management
- Data-Driven Decision Making

Apply on Kit Job: kitjob.in/job/44wrcd

📌 Human Resources Shared Services Manager (Kochi)
🏢 Important Company of the Sector
📍 Kochi