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Job Title: Manager – Admissions Call Center

Location: Chandigarh University, Chandigarh

Department: Admissions / Inside Sales

Role Overview

Chandigarh University is seeking a results-driven and strategic Manager – Admissions Call Center to lead large-scale inside sales operations. The role is accountable for driving admission revenue, optimizing lead conversion, and ensuring high-performance team execution within a quick-paced, target-oriented environment.

The incumbent will manage a team of 50–80 Admission Counselors, supported by Team Leaders, and will be responsible for achieving aggressive enrollment targets through structured sales processes and operational excellence.

Key Responsibilities

1. Revenue & Sales Performance Management

- Own and deliver monthly, quarterly, and annual admission revenue targets
- Track and improve key sales metrics such as conversion ratios, revenue per counselor, and funnel efficiency
- Implement robust daily/weekly performance tracking systems
- Drive continuous improvement in lead-to-admission conversion

2. Lead Management & CRM Excellence

- Design and execute strategic lead allocation frameworks based on counselor performance and specialization
- Ensure timely follow-ups, pipeline movement, and effective closure strategies
- Monitor lead aging, leakage, and drop-offs; take corrective actions
- Enforce CRM hygiene, reporting accuracy, and data-driven decision-making

3. Team Leadership & Performance Optimization

- Translate organizational targets into actionable team and individual KPIs
- Conduct daily huddles, performance reviews, and structured coaching sessions




- Mentor and develop Team Leaders to enhance team productivity and conversion efficiency
- Foster a high-performance, accountability-driven culture

4. Operations & Process Excellence

- Ensure adherence to defined sales processes, scripts, and compliance standards
- Optimize call center operations for efficiency, productivity, and quality
- Collaborate with marketing teams to maximize ROI on lead generation campaigns

6. Team Management & Workforce Stability

- Effectively manage large teams in high-pressure admission cycles
- Monitor and control attrition, absenteeism, and engagement levels
- Ensure morale, motivation, and retention through structured interventions

Candidate Profile

- Experience: 8+ years in edtech , education , edutech, college, university,telesales, inside sales, admissions, or call center operations
- Proven track record of managing large teams and delivering aggressive revenue targets
- Strong analytical mindset with expertise in performance metrics and sales dashboards
- Demonstrated leadership in high-pressure, target-driven environments
- Excellent communication, coaching, and stakeholder management skills
- Education: Graduate (mandatory)

Key Competencies

- Sales Leadership & Revenue Ownership
- Data-Driven Decision Making
- Team Management at Scale
- CRM & Funnel Optimization
- Problem Solving & Execution Excellence
- High Resilience & Pressure Handling

How to Apply

Interested candidates can share their resume at:

? [email protected]

? (phone hidden)

Immediate joiners are strongly encouraged to apply.

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📌 Manager (Kharar)
🏢 Chandigarh University
📍 Kharar