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Technical Support Executive

TP Mohali district, India (In office)

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Technical Support Executive

Role Overview

Join our team in Mohali as a Technical Support & Sales Executive. We are looking for tech-savvy graduates capable of delivering high-quality support via chat while identifying opportunities to help customers scale their solutions through proactive upselling.

Key Responsibilities
Chat-Based Support: Resolve technical issues including DNS, cPanel, SSL certificates, and email configurations via live chat.
Consultative Upselling: Identify customer needs and recommend appropriate upgrades (e.g., VPS, Dedicated servers) or security add-ons to improve performance.
Problem Resolution: Diagnose and fix technical errors with explicit, step-by-step guidance.
Target Achievement: Meet KPIs for customer satisfaction (CSAT), response times, and monthly sales conversions.

Job Requirements
Qualification:



Any Graduate with a strong interest in technology (Technical degrees preferred).
Location Preference: Local Tricity candidates (Chandigarh, Mohali, Panchkula) preferred.
Joining: Immediate Joiners will be given priority.
Technical Knowledge: Basic understanding of domains, servers, and internet protocols.
Communication: Exceptional written English skills and the ability to multitask across multiple chat windows.
Flexibility: Ability to work in rotational shifts (5-day work week) with 2 rotational week-offs .

Compensation & Advantages
Salary: Up to 26K CTC per month.
Transport: Free CAB facilities available for Female candidates for shifts between 9:00 PM and 6:00 AM .
Work Location: Mohali.

Contact Information

Interested candidates can reach out to:
Contact Person: Manik Vashist
Contact Number:

Apply on Kit Job: kitjob.in/job/44zdiq

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