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We're looking for Customer Service Associates

Responsibilities

1 Customer Support (Voice & Chat):

Handle inbound and outbound voice calls and chat interactions with customers, addressing their queries, concerns, and requests in a professional and timely manner.
Provide transparent and accurate information about products, services, policies, and procedures.
Resolve customer issues effectively by troubleshooting, offering solutions, or escalating when necessary.

2 Issue Resolution

Actively listen to customers, identify pain points, and provide efficient resolutions to enhance customer satisfaction.
Document customer interactions, including details of the inquiry, issue, and resolution process, in the CRM system.

3 Service Quality And Adherence

Maintain high-quality service standards while meeting performance metrics such as response time, customer satisfaction (CSAT), first call resolution (FCR), and adherence to schedules.
Ensure compliance with company policies, industry regulations, and confidentiality agreements.

4 Team Collaboration





Work collaboratively with team members to achieve team goals and ensure smooth escalation of issues when required.
Participate in team meetings and contribute ideas for process improvements and customer service enhancement.

5 Continuous Learning & Development

Stay up-to-date with product and service knowledge to provide accurate and relevant information to customers.
Participate in training sessions and skill enhancement programs to improve performance and efficiency.

Qualifications

Minimum 15 years of regular, full time education (10 + 2 + 3 Bachelors/Graduates)
All candidates should be comfortable with Rotational Shift / Split or Rotational Week-off / 5 Days Work From Office
Excellent verbal and written communication skills, with the ability to engage customers in a explicit and friendly manner.
Basic computer skills, including proficiency in using customer service software, chat platforms, and CRM systems.
Strong troubleshootin

Apply on Kit Job: kitjob.in/job/451h7l

📌 Customer Service Associate Pune (India)
🏢 Nameless
📍 India