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Communicating with the customer/Adjuster to understand their requirement and meeting their needs, serves the customer with empathy; and follows up to ensure that customer needs have been met Managing, researching on Auto claims, working with highly complex customer/Adjuster communications, concerns, conflicts issues.

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Key Responsibilities*
Communicates empathetically and timely with customers and helps them through their claim process in a quick, fair and easy manner.
Will be reviewing claims, and doing follow up through calling (Outbound and Inbound calls)
Retrieving Claim related documents, obtain additional information (if missing)
Completing all necessary forms, and routes them to the appropriate parties
Updating the claim information and handling the task
If offered the role, you will go through training.



You will receive ongoing support, mentoring and coaching as you develop in your career
Must demonstrate basic telecommunications and provide an advanced knowledge of products and functionality
Responsible to interpret a variety of policies, rules, and regulations and performs a full range of customer service duties, answers customer questions, research, resolve and respond to requests
Answer complex customer inquiries and respond to a high volume of complex internal and external customer inquiries in a qualified manner
Education*
High School Diploma or GED (Preferred)

Apply on Kit Job: kitjob.in/job/452zif

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