Customer relationship management business analyst (New Delhi)

Customer relationship management business analyst (New Delhi)

01 Apr
|
Philodesign Technologies
|
New Delhi

01 Apr

Philodesign Technologies

New Delhi

Salesforce Business Analyst – Data Analytics (Snowflake & Tableau)
Location: India
Work Mode: Remote
Experience: 7–10 Years
Employment Type: Contract
Job Summary
We are looking for a highly skilled Salesforce Business Analyst with strong Data Analytics expertise to bridge business needs with data-driven solutions. The ideal candidate should have hands-on experience in Salesforce (Sales/Service Cloud) , Snowflake Data Warehousing , and Tableau Reporting , along with strong data modeling capabilities.
Key Responsibilities
Gather, analyze, and document business requirements for Salesforce and analytics solutions
Work closely with stakeholders to translate business needs into functional specifications and data requirements
Design and optimize data models, reference tables, and data relationships
Collaborate with data engineering teams for Snowflake data warehouse design and implementation
Create insightful dashboards and reports using Tableau for business decision-making
Perform data analysis, data validation, and data quality checks
Support Salesforce enhancements (Sales Cloud / Service Cloud) from a BA perspective




Work with cross-functional teams including Developers, QA, and Product Owners
Ensure alignment between Salesforce data and downstream analytics platforms
Drive UAT, documentation, and stakeholder communication
Required Skills
Solid experience as a Business Analyst in Salesforce ecosystem
Hands-on experience with Salesforce (Sales Cloud / Service Cloud)
Good understanding of data warehousing concepts (Snowflake preferred)
Strong knowledge of data modeling, schema design, and reference data management
Experience in Tableau dashboard creation and data visualization
Proficiency in SQL for data analysis
Experience in requirement gathering, BRD/FRD documentation, and UAT support
Strong analytical and problem-solving skills
Preferred Skills
Salesforce certifications (Admin / BA / Platform App Builder)
Experience working in Agile/Scrum environments
Exposure to ETL tools or data pipelines
Understanding of data governance and data quality frameworks

📌 Customer relationship management business analyst (New Delhi)
🏢 Philodesign Technologies
📍 New Delhi

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