Apply on Kit Job: kitjob.in/job/45az7j

We're looking for Customer Service Associates!

Responsibilities:

1 Customer Support (Voice & Chat):
Handle inbound and outbound voice calls and chat interactions with customers, addressing their queries, concerns, and requests in a professional and timely manner.
Provide transparent and accurate information about products, services, policies, and procedures.
Resolve customer issues effectively by troubleshooting, offering solutions, or escalating when necessary.

2 Issue Resolution:
Actively listen to customers, identify pain points, and provide productive resolutions to enhance customer satisfaction.
Document customer interactions, including details of the inquiry, issue, and resolution process, in the CRM system.

3 Service Quality and Adherence:
Maintain high-quality service standards while meeting performance metrics such as response time, customer satisfaction (CSAT), first call resolution (FCR), and adherence to schedules.
Ensure compliance with company policies, industry regulations, and confidentiality agreements.

4 Team Collaboration:
Work collaboratively with team members to achieve team goals and ensure smooth escalation of issues when required.
Participate in team meetings and contribute ideas for process improvements and customer service enhancement.





5 Continuous Learning & Development:
Stay up-to-date with product and service knowledge to provide accurate and relevant information to customers.
Participate in training sessions and skill enhancement programs to improve performance and efficiency.

Qualifications:
Minimum 15 years of regular, full-time education (10 + 2 + 3 Bachelors/Graduates)
All candidates should be comfortable with Rotational Shift / Split or Rotational Week-off / 5 Days Work From Office
Excellent verbal and written communication skills, with the ability to engage customers in a clear and friendly manner.
Basic computer skills, including proficiency in using customer service software, chat platforms, and CRM systems.
Solid troubleshooting skills and ability to handle customer issues effectively and efficiently.
Ability to handle both voice and chat interactions simultaneously while maintaining quality service.
Knowledge of MS office
Working Hours 10 (9 hours working + 1 hour break)

Full-time position with flexible shifts (may include evenings, weekends, and holidays). No fixed shift or WO. However, it will mostly start 12:30 pm IST to 12:30 am IST.

(*Note: This is a requirement for one of Scoutit's clients)

Apply on Kit Job: kitjob.in/job/45az7j

📌 Customer Service Associate Pune (India)
🏢 Scout Incorporation
📍 India