Candidates must have prior experience in US Healthcare Help Desk / Customer Support
Applications without relevant US healthcare experience will not be considered
? Role Overview
We are looking for a skilled Help Desk Executive with hands-on experience in US Healthcare Help Desk / Customer Support to join our team. The candidate will act as the first point of contact for resolving technical and functional issues related to healthcare systems and processes.
This role requires strong troubleshooting skills, familiarity with US healthcare workflows (EHR/EMR, RCM, billing), and the ability to operate in a fast-paced, SLA-driven environment while ensuring strict adherence to data security and compliance standards such as HIPAA.
? Key Responsibilities
Serve as the primary point of contact for internal users and clients for all technical and application-related issues
Handle support requests via calls, emails, and ticketing systems within defined SLAs
Diagnose and troubleshoot issues related to:
Healthcare applications (EHR/EMR, Practice Management Systems, Billing tools)
Hardware, software, and network connectivity
Provide functional support on US healthcare workflows, including:
Revenue Cycle Management (RCM)
Patient data handling
Claims and billing processes
Guide end users in navigating and using healthcare systems efficiently
Escalate complex or unresolved issues to Level 2/3 support teams with proper documentation and analysis
Maintain detailed records of incidents, resolutions, and updates in the ticketing system
Contribute to knowledge base creation and process documentation
Ensure compliance with HIPAA regulations and data security protocols at all times
Support user onboarding, access provisioning, and account management
? Qualifications & Skills
Mandatory: Minimum 1–3 years of experience in US Healthcare Help Desk / Customer Support
Strong underst
Apply on Kit Job: kitjob.in/job/45dbcl
📌 Help Desk Executive – US Healthcare (Kolkata)
🏢 Important Company of the Sector
📍 Kolkata
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