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Company Overview The Collections Specialist is responsible for managing the accounts receivable portfolio for commercial customers, with a focus on improving the timeliness of payments and reducing aging balances. This role follows a structured collection process, maintains qualified customer communication, and collaborates with internal teams to resolve discrepancies impacting payment.

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Strong email and phone communication skills, persistence, and professionalism are critical to success in this role.

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Job Summary and Responsibilities Manage and monitor accounts receivable aging for commercial customers

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Execute a structured collection process to improve payment timeliness and reduce delinquency

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Conduct proactive outreach via phone and email regarding outstanding balances

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Maintain consistent follow-up cadence based on aging thresholds

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Document all collection activities and customer communications

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Identify, research, and escalate billing disputes or discrepancies to appropriate internal resources (billing, operations,



finance, etc.)

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Partner with internal teams to assist in resolution of invoice or payment issues

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Reconcile customer accounts and validate applied payments

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Provide status updates on aging trends and high-risk accounts

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Support month-end AR reporting and analysis as needed Job Requirements and Qualifications 2+ years of collections or accounts receivable experience (commercial environment preferred)

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Experience working within an ERP system; familiarity with Costpoint accounting system is preferred

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Strong understanding of AR aging and collection cycles

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Excellent written and verbal communication skills

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Professional, customer-focused demeanor

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Ability to manage multiple accounts and prioritize effectively

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Strong problem-solving and follow-through skills

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Proficiency in Microsoft Excel and Microsoft Office Suite

Apply on Kit Job: kitjob.in/job/45ehpg

📌 Associate Executive - Accounts (Chennai)
🏢 Acentra Health
📍 Chennai