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- Experience - 4 - 8 Years
- Domain - IT Infrastructure / Cloud Infrastructure
- Location: Hyderabad (Work From Office)
- Shift: 24×7 Rotational

We are seeking an experienced Major Incident Management (MIM) Professional with a strong background in IT infrastructure and escalation management. The ideal candidate will have expertise in service assurance, ITIL processes, and effective stakeholder engagement. You will play a pivotal role in managing technical incidents, driving process improvements, and fostering a high-performance culture to ensure exceptional service delivery.

Key Responsibilities:

Incident Oversight:

- Oversee and manage all Major Technical Incidents to ensure rapid resolution by coordinating cross-functional technical teams.
- Lead investigations and collaborate with business areas to ensure senior stakeholders and end-users receive accurate and timely updates.

Incident Management Proficiency:

- Demonstrated expertise in managing major incidents in a managed services and infrastructure workplace.




- Adept at structuring technical investigations and aligning teams toward prompt incident resolution.

Service Assurance & ITIL Expertise:

- Extensive experience in a Service Assurance / Delivery environment, with a proven track record of implementing ITIL strategies and processes.
- Deep understanding of ITIL v3/v4 service design, from requirements definition through new service transition.

Analytical and Problem-Solving Skills:

- Strong analytical ability to address complex and logical problems effectively.
- Capability to reconcile conflicting information to drive agreed outcomes.

Relationship Management:

- Influential in managing stakeholder, colleague, and end-user relationships to deliver high-quality services.
- Ability to navigate service challenges while maintaining alignment with business objectives.

Performance Focus:

- Flexible and focused on meeting deadlines while maintaining high standards.
- Experienced in driving service excellence and fostering a culture of accountability.

Apply on Kit Job: kitjob.in/job/45ho3o

📌 Senior Analyst - Major Incident (Visakhapatnam)
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