Apply on Kit Job: kitjob.in/job/460jhp

Role Overview:

We are looking for a resource with hands-on experience in managing Cash Management Services (CMS) , EDC (Electronic Data Capture) machines , and UPI services . The ideal candidate should have operational expertise in service activations/deactivations, handling service-related queries, and supporting day-to-day payment operations within a retail or similar business environment.

Key Responsibilities:

- Manage end-to-end operations of Cash Management Services (CMS) , including onboarding and maintenance.
- Handle EDC machine lifecycle management (deployment, activation, troubleshooting, and deactivation).
- Support UPI service operations , including merchant onboarding, issue resolution, and transaction-related queries.
- Process service activation and deactivation requests accurately and within defined SLAs.
- Respond to and resolve internal and external queries related to payment services.
- Coordinate with banks, vendors, and internal stakeholders for smooth service delivery.
- Monitor service performance and ensure minimal downtime or disruption.




- Maintain proper documentation and track all service requests and resolutions.
- Ensure compliance with internal policies and regulatory requirements.

Required Skills & Experience:

- 2–5 years of relevant experience in payment services / CMS / EDC / UPI operations .
- Strong understanding of merchant acquiring, digital payments, and retail payment ecosystems .
- Experience in handling activations, deactivations, and service-related issue resolution .
- Good communication and stakeholder management skills.
- Ability to work in a fast-paced, high-volume operational workplace.
- Proficiency in MS Excel and reporting tools is an added advantage.

Preferred Background:

- Prior experience in retail, banking, fintech, or similar service-driven industries .
- Exposure to merchant support or payment operations environments will be highly preferred.

Qualification:

- Graduate / Post Graduate / MBA from a recognized university

Interested candidates please share resume at

Apply on Kit Job: kitjob.in/job/460jhp

📌 Senior Executive – Payment Services Operations (Kolkata)
🏢 FABINDIA
📍 Kolkata