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Who You AreA senior operations leader with deep experience scaling SaaS or ecommerce customer-facing functionsA strategic operator who can build structure, improve workflows, and drive consistent execution across multiple teamsA robust people leader who develops talent, creates accountability, and fosters a customer-first cultureHighly organized and capable of managing multiple operational workstreams simultaneouslyData-driven, with the ability to turn reporting and customer signals into actionA cross-functional partner who works effectively with Product, Engineering, Customer Success, and SalesComfortable operating in a fast-paced environment where process, quality, and customer outcomes all matterWhat You’ll DoAs the Head of Operations (Offshore), you will lead Athos’s offshore operational delivery across three critical functions: Product Implementation, Product Support, and Customer Success Backend Operations. You will oversee the teams, processes,



and systems that drive successful onboarding, platform stability, and customer health insights. This role is responsible for ensuring high-quality execution, operational scalability, and measurable customer value across the full post-sale lifecycle.How You Will SucceedLead and manage end-to-end implementation of the Athos platform for new and existing customersDefine and maintain implementation methodologies, processes, and best practices to ensure high-quality deploymentsEnsure all implementations are delivered on time, within scope, and to expected quality standardsMonitor project timelines, resource allocation, and risks to support successful deliveryManage and scale the offshore Product Support function across all Athos products

Apply on Kit Job: kitjob.in/job/4633vb

📌 Head of Operations (India)
🏢 Important Group
📍 India