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Job Title: Customer Success Associate (Entry-Level)

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Location: Hybrid

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Experience: 0–2 years

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Department: Customer Success

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Reports To: Customer Success Manager

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Job Summary:

We’re looking for a proactive and enthusiastic Customer Success Associate to join our growing Customer Success team. This is an ideal role for someone starting their career or with up to 2 years of experience who’s eager to learn and grow in a client-facing environment.n

You’ll be responsible for keeping our customers engaged, coordinating meetings with senior CSMs, and supporting quarterly business reviews to ensure our customers are achieving success with our platform.

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Key Responsibilities:

- Stay actively engaged with customers to maintain strong relationships and ensure overall satisfaction.
- Schedule and coordinate key meetings such as check-ins, and Quarterly Business Reviews (QBRs) for the senior Customer Success Managers.
- Track customer usage and milestones to identify opportunities for increased engagement or support.
- Prepare reports and assist in compiling data and insights for QBRs and customer presentations.
- Maintain accurate records of customer interactions and meeting schedules in our CRM system.




- Collaborate with internal teams including Sales, Support, and Product to deliver a seamless customer experience.
- Assist in collecting customer feedback and sharing insights with the broader team to improve our service and offerings.

What We’re Looking For:

- Excellent verbal and written communication skills.
- Strong organizational and time-management abilities.
- A customer-first mindset with a willingness to learn and grow.
- Familiarity with CRM tools (Salesforce) is a plus.
- Ability to work effectively both independently and as part of a collaborative team.
- Any internship or relevant experience in client-facing or coordination roles is a bonus.

Work Environment:

- Hybrid Setup:
- Monday to Thursday: In-office collaboration and training(Night Shift)
- Friday: Remote work-from-home

Why Join Us?

- Learn and grow in a fast-paced SaaS environment.
- Work closely with experienced professionals and directly impact customer success.
- Chance to grow into a full-fledged Customer Success Manager role.
- Supportive and collaborative team culture.

Apply on Kit Job: kitjob.in/job/463vvm

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