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MS Dynamics 365 CE Technical Consultant Remote | India Similar titles: CRM Support Analyst · Dynamics 365 Functional Analyst · CRM Technical Analyst About the Role Solutions Metrix is a North American CRM consulting firm delivering digital transformation programs for banks and credit unions across Canada and the United States. We are hiring a Technical Support Specialist with strong Microsoft Dynamics 365 experience to join our client-facing support team. This is not an internal helpdesk role. You will own customer communications from ticket intake through resolution, troubleshoot real CRM issues, and work cross-functionally with our Delivery, Sales, and Customer Success teams to ensure clients get maximum value from their CRM investment. Note on schedule: This role operates on a 9 AM–5 PM EST schedule to align with our North American clients. It is fully remote with flexible hours within that window. We compensate well above the standard market rate. Please consider the schedule honestly before applying.



What You'll Do Customer support and issue resolution Serve as the first point of contact for support requests via email, phone, and portal Diagnose and troubleshoot Dynamics 365 issues - identify root causes, develop and implement fixes Provide functional guidance including no-code configuration and business process adjustments Escalate complex issues to internal teams while maintaining ownership of follow-up and client communication Advise clients on CRM best practices aligned with their business processes Ticket management and communication Triage, categorize, prioritize, and assign incoming tickets appropriately Track ticket progress and ensure clients receive timely, explicit updates Monitor SLAs and proactively follow up to minimize delays Capture client feedback post-resolution and identify recurring issues Internal coordination Coordinate effort estimates with consultants and communicate timelines to clients Work with Delivery, Sales, Customer Su

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📌 Ms dynamics 365 ce technical consultant (Tirupati)
🏢 Solutions Metrix
📍 Tirupati