Apply on Kit Job: kitjob.in/job/4678eu

Technical Support & Sales Executive (Chat Process)

n

Role Overview

n

Join our team in Mohali as a Technical Support & Sales Executive. We are looking for tech-savvy graduates capable of delivering high-quality support via chat while identifying opportunities to help customers scale their solutions through proactive upselling.

n

Key Responsibilities

n
Chat-Based Support: Resolve technical issues including DNS, cPanel, SSL certificates, and email configurations via live chat.
Consultative Upselling: Identify customer needs and recommend appropriate upgrades (e.g., VPS, Dedicated servers) or security add-ons to improve performance.
Problem Resolution: Diagnose and fix technical errors with explicit, step-by-step guidance.
Target Achievement: Meet KPIs for customer satisfaction (CSAT), response times, and monthly sales conversions.

n

Job Requirements

n
Qualification: Any Graduate with a robust interest in technology (Technical degrees preferred).




Location Preference: Local Tricity candidates (Chandigarh, Mohali, Panchkula) preferred.
Joining: Immediate Joiners will be given priority.
Technical Knowledge: Basic understanding of domains, servers, and internet protocols.
Communication: Exceptional written English skills and the ability to multitask across multiple chat windows.
Flexibility: Ability to work in rotational shifts (5-day work week) with 2 rotational week-offs .

n

Compensation & Perks

n
Salary: ₹27,000 to ₹33,000 CTC per month.
Transport: Free CAB facilities available for female candidates for shifts between 9:00 PM and 6:00 AM .
Work Location: Mohali.

n

Contact Information

n

Interested candidates can reach out to:

n
Contact Person: Manik Vashist
Contact Number:

Apply on Kit Job: kitjob.in/job/4678eu

📌 Technical Support Specialist Raipur
🏢 TP
📍 Raipur