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About Confidential company

Confidential company is a growth operating system designed to power D2C and eCommerce brands—from checkout optimisation and RTO reduction to payments, retention, and post-purchase engagement. Today, Confidential company enables 12,000+ merchants globally, processes ~$2B in GMV, and continues to strengthen its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments, and supported by a $13M growth round in June 2025 (total funding: $68M), Confidential company is scaling rapidly across India, the UK, Europe, and the US.

Why This Role Matters

As Confidential company scales its custom-built solutions for enterprise and mid-market brands, solid customer success ownership becomes critical to driving measurable business outcomes. This role goes beyond traditional customer success — it requires deep technical understanding and analytical thinking to ensure merchants unlock value through custom implementations, performance optimization, and continuous experimentation. The Customer Success Manager directly impacts conversion rates, RTO reduction, checkout performance,



customer retention, and revenue expansion.

What You'll Own

Customer Success & Strategic Account Management

Own the end-to-end customer lifecycle, including onboarding, adoption, retention, renewal, and expansion.
Build and manage solid, long-term relationships with founders, eCommerce heads, and technical stakeholders.
Act as the primary point of contact for assigned high-impact accounts.
Conduct data-driven check-ins, QBRs, and performance reviews aligned with merchant goals.

Technical Ownership & Custom Implementations

Act as the bridge between merchant teams and Confidential company's Product and Engineering teams.
Understand and manage APIs, webhooks, checkout flows, and third-party integrations.
Support and drive custom implementations across bespoke storefronts, headless architectures, and complex tech stacks.
Translate business requirements into transparent technical problem statements and execution plans.
Debug issues across

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📌 Manager Customer Success Gurugram
🏢 Important Business
📍 Gurugram