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About Company: VeeFly is one of the fastest-growing bootstrapped startups in the Ad-tech and Creator-tech domain.

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Our journey is a masterclass in organic scale: we’ve grown from a 2-person founding team to a 70+ robust global workforce by building products that people actually want. To date, we’ve helped over 56,000+ global creators gain traction, powering an incredible 6.9B+ views. But we are just getting started. We are transitioning from a high-growth startup to an AI-first powerhouse. At VeeFly, you get the best of both worlds: the financial stability of a profitable, bootstrapped business and the intellectual challenge of a cutting-edge AI lab. Link www.veefly.com Job Summary: We are looking for a Culture Architect and Performance Engine leader who walks onto the floor and instantly elevates the energy of our Customer Success team. This is a "Zero-to-One" leadership role within our Quality and Training function, where you will be responsible for mapping the DNA of high performance across our Sales and Support wings.

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Your mission is to ensure our team delivers world-class, elite service to our Big Ticket Clients while simultaneously transforming every interaction into a strategic, revenue-generating opportunity. You will bridge the gap between rigorous data-driven quality audits and high-impact, real-time coaching. Whether you are onboarding a new batch of specialists or deep-diving into the YouTube algorithm to upskill our seniors, you will be the primary engine behind our collective intelligence and floor excellence Key Responsibilities: Quality Assurance & Real-Time Optimization - Hourly Performance Audits: Conduct rigorous, hourly checks of sales calls and service interactions to ensure "Elite" standards are met.

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- Sales & Service Engineering: Constantly refine sales scripts and servicing workflows to move the needle on retention and conversion rates.
- Real-Time Course Correction: Act as the heartbeat of the floor.



You don't wait for weekly reviews; you provide on-the-spot coaching to fix performance gaps the moment they happen.
- Training & Subject Matter Expertise - The "Day 0" Experience: Own the end-to-end onboarding for new batches, ensuring mastery of Product Knowledge, Process Flow, and Internal Tools.
- YouTube Ecosystem Mastery: Become an expert in Google Ads (YouTube Promotions) and the YouTube Algorithm to keep the team ahead of industry shifts.
- Upskilling Workshops: Design weekly "Level-Up" sessions on high-stakes negotiation and advanced communication frameworks. 3.

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Strategic

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Revenue & Tool Mastery - Zoho CRM Command: Leverage Zoho to monitor team performance, client lifecycles, and data hygiene.

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- Big-Ticket Gap Analysis: Proactively identify missed upselling opportunities within high-value accounts where VeeFly services can solve deeper client problems.
- Adherence Protocols: Implement and monitor strict compliance with internal tools and global communication standards 4. Reporting & Business Intelligence (BI) - Transparency Dashboards: Maintain daily reports on quality scores, training readiness, and team morale.
- Process Improvisation: Suggest structural changes to eliminate recurring errors and improve the "Floor Vibe".
- ROI of Learning: Turn raw performance data into a narrative of growth for stakeholders.

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Who You Are - Experience: 3+ years in a QA/Training Lead role, specifically within High-Ticket Sales or Premium Customer Success.

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- Tech-Fluent: Deep understanding of Google Ads (YouTube Promotions) and Zoho CRM is highly preferred.
- Sales DNA: You have a "hunter" mindset and can spot an upselling opportunity from a mile away.
- The "X" Factor: You are a high-energy builder. You don't just find mistakes; you engineer ways to prevent them.

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Why Join

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VeeFly?

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- Founding Impact: You own the performance standards of our most critical team as we scale from 70 to 200+ people.
- Financial Stability: Join a profitable, bootstrapped leader with no "burn-rate" anxiety.
- High Autonomy: We hate micromanagement. You own your floor, your team, and your results. To apply please share your resume at [email protected]

Apply on Kit Job: kitjob.in/job/46fjqv

📌 Training And Quality Manager (Mumbai)
🏢 VeeFly
📍 Mumbai