Apply on Kit Job: kitjob.in/job/46glok

As Digital Services Manager, you will lead a globally distributed Digital Services team based primarily in India and other locations. You will drive the strategy and execution of Events Websites, Mobile Apps, and Virtual/Hybrid solutions on the Cvent platform.

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You will be accountable for scaling our digital attendee experience offerings, establishing operational excellence across time zones, and driving business growth through strategic leadership and hands-on execution.

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- *What You ll Do**
- *People Management & Team Leadership**
- Lead a high-performing, globally distributed Digital Services team
- Able to lead coaching, mentoring, budgeting, planning, quality assurance, and performance metrics across multiple time zones
- Drive a strong client-centric attitude and accountability across the team
- Develop effective practices and collaboration that support business growth
- *Products, Solutions & Strategy**
- Develop and implement strategy for digital products (Events Websites, Mobile Apps, Virtual/Hybrid solutions) that drive innovation
- Gather and leverage customer feedback to advise product decisions
- Stay current with industry trends and competitive landscape
- Document and share customer success stories and best practices
- *Business Growth & Commercial Execution**




- Drive solutions adoption across GBT M&E; clients
- Build positive relationships with Sales, Account Management, and Operations teams
- Identify and capitalize on expansion opportunities
- Act as point of accountability for revenue growth across the solutions portfolio
- *Stakeholder Management**
- Operate as a trusted advisor to internal stakeholders
- Collaborate optimally across a matrixed, global organization
- Handle key client relationships and escalations
- *What We re Looking For**
- Bachelors degree or equivalent practical experience
- 8+ years of confirmed experience in Product Development, Customer Success, Operations, or Program Management roles
- 4+ years of people management experience in a team environment
- Strong project management and analytical skills
- Demonstrated ability to lead and collaborate across geographically distributed teams
- Experience handling virtual teams across multiple time zones
- Hands-on experience building or managing solutions on Cvent platform (event websites, mobile apps, virtual meetings)
- Experience in M&E; (Meetings & Events) technology or SaaS environments
- Experience leading customer programs in global environments
- Shown ability to influence and collaborate with senior stakeholders

Apply on Kit Job: kitjob.in/job/46glok

📌 Manager Digital Services (Gurugram)
🏢 American Express Global Business Travel
📍 Gurugram