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Department: Fair FutureTravels & Vacations Location: Kochi Experience Required: 3-5 years Employment Type: Full-Time Job Summary We are seeking a skilled Air Ticketing Staff to independently manage airline ticketing operations with a strong focus on customer communication, accurate query handling, and updated airline regulations. The role requires end-to-end handling of bookings, customer support, and ticketing processes while ensuring compliance with IATA policies, airline fare rules, Galileo/GDS system updates, and applicable tax regulations including GST, TCS, and TDS - particularly for bulk group and corporate ticketing. Key Responsibilities Handle end-to-end air ticketing operations including bookings, reissues, cancellations, refunds, and exchanges Communicate effectively with customers to understand, clarify, and resolve all ticketing-related queries before ticket issuance Ensure customers clearly understand fare rules, penalties, refund conditions, baggage policies,



and travel restrictions Manage complex customer cases and escalations independently with professionalism Maintain up-to-date knowledge of IATA regulations, airline fare rules, Galileo updates, and new ticketing/industry changes Ensure compliance with airline policies, IATA standards, company procedures, and latest regulatory updates Monitor ticketing quality to avoid errors, rework, revenue loss, and compliance risks Identify upselling opportunities (seat selection, baggage, add-ons) to improve revenue Coordinate directly with airlines, consolidators, and travel partners for fare checks, approvals, and issue resolution Prepare and maintain ticketing records, customer communication logs, and basic performance reports Ensure secure payment handling, fraud prevention, and accurate ticketing audits Use GDS platforms effectively and stay updated on current system enhancements Suggest process improvements to increase efficiency and customer satisfaction Handle bulk ticketing for group and corporate

Apply on Kit Job: kitjob.in/job/46i8an

📌 Senior Air Ticketing Staff (Hyderabad)
🏢 Fair Future Travels and Vacation
📍 Hyderabad