Job Title Billing Staff Location Gentleman Regency Plaza Alappuzha Department Front Office Accounts Billing Employment Type Full-Time Reporting To Front Office Manager Accounts Manager Experience Required 1-3 Years Hospitality industry preferred About Us Gentleman Regency Plaza is a premium hospitality destination under the Gentleman Group of Companies Committed to service excellence operational efficiency and customer satisfaction we are seeking dedicated professionals to join our growing team in Alappuzha Position Summary The Billing Staff is responsible for handling all guest billing activities with accuracy and efficiency The role involves generating invoices managing billing records coordinating with the front office and restaurant teams and ensuring timely payments while delivering excellent service to guests Key Responsibilities Generate guest invoices and process billing for rooms restaurant and other services Verify and record guest charges from departments restaurant room service events etc Handle check-out billing processes reconcile payment modes and close daily billing summaries Maintain accurate records of daily transactions advance collections and outstanding payments Coordinate with the front office and restaurant for billing-related queries and updates Ensure all billing entries are correctly posted in the hotel management software Maintain and report billing discrepancies refund procedures and adjustments if any Prepare daily billing reports and submit to the Accounts Front Office Manager Handle guest queries regarding charges professionally and courteously Follow up on any pending payments or dues as per SOP Ensure confidentiality of guest billing and account details at all times Candidate Requirements Education Bachelor s degree in Commerce Accounting or related field Experience 1-3 years in billing preferably in hotel or hospitality industry Software Skills Knowledge of billing software POS systems and MS Excel Behavioral Skills Accuracy attention to detail integrity customer-focused communication Availability Willingness to work in shifts and weekends as per operational needs Compensation Market-competitive salary as per industry standards with performance-linked benefits How to Apply Interested candidates may send their CV to hr gentlemanchits com Please mention Billing Staff - Gentleman Regency Plaza in the subject line of your application Gentleman Regency Plaza is an equal opportunity employer We encourage hospitality professionals who are committed to accuracy customer service and growth to apply Job Type Full-time Pay 12 000 00 - 16 000 00 per month Benefits Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Work Location In person