If you are exploring chat support or call center jobs in Mumbai that focus on non-voice support and written communication, this opportunity is built for you. Fusion CX is hiring Customer Service Associates for a chat-based support process for hair and healthcare customers designed for professionals who are confident in written English and comfortable managing multiple live interactions in a structured environment. Multiple positions are open. Apply now!
Job Description:
About the Role
This is a non-voice chat support role where you will assist customers through real-time messaging platforms. The position requires strong written communication, attention to detail, and the ability to handle multiple conversations while maintaining quality and response benchmarks.
Key Responsibilities
- Handle customer queries through chat support platforms.
- Provide accurate, timely, and well-structured written responses.
- Manage multiple chat interactions simultaneously.
- Document case details accurately in CRM systems.
- Follow defined service guidelines and quality standards.
- Escalate complex cases as per process requirements.
- Maintain productivity, response time, and accuracy benchmarks.
Job Requirements:
Education
- Completion of high School (XII)
from a recognized board. Graduates are preferred.
Experience & Skills
- Minimum 6 months of chat customer service experience preferred.
- Strong command of written English language.
- Ability to communicate clearly and professionally in text-based formats.
- Comfortable working in a structured, performance-driven environment.
- Strong attention to detail and multitasking ability.
Language & Communication Requirements
- Excellent written English proficiency is required.
- Clear comprehension and structured response drafting skills are essential.
Other Requirements
- Typing speed: Minimum 35 WPM with 95% accuracy.
Work Mode & Location
- Work Mode: WFO
- Location: Mumbai, India
Why Join Fusion CX?
At Fusion CX, you’ll gain hands-on exposure to structured chat support operations while strengthening written communication and multitasking capabilities. The organization emphasizes clarity of expectations, skill-based progression, and team-oriented team environments, making this a strong chat support job vacancy in Mumbai for professionals looking to build long-term expertise in digital customer engagement.
Apply on Kit Job: kitjob.in/job/46pe4n
📌 Customer Service Associate – Chat Support – Hair Care (WFO, Mumbai) (India)
🏢 Fusion CX
📍 India
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