Apply on Kit Job: kitjob.in/job/46qg5z

Job Description:

Customer Service Associate – UAT & MIS

Role Overview
We are seeking a detail-oriented and analytical skilled with strong hands-on experience in customer service operations, exposure to User Acceptance Testing (UAT), and advanced MIS reporting capabilities. The role requires a blend of operational excellence, data-driven decision-making, and cross-functional collaboration to enhance customer experience and business performance.

Key Responsibilities
1. Customer Service Operations

Manage day-to-day customer service operations, ensuring high levels of customer satisfaction and adherence to SLAs.
Monitor team performance metrics such as response time, resolution time, CSAT, and quality scores.
Identify process gaps and recommend improvements to enhance efficiency and service quality.
Handle escalations and ensure timely resolution of customer issues.
Collaborate with internal teams (product, tech, QA) to address customer concerns and improve service delivery.

2. UAT (User Acceptance Testing) Exposure





Participate in UAT cycles for new system implementations, feature releases, or process changes.
Prepare test scenarios, test cases, and test data based on business requirements.
Execute test cases and document defects, ensuring proper tracking and resolution.
Coordinate with stakeholders (product managers, developers, QA teams) for issue resolution.
Validate fixes and ensure readiness for production deployment.
Provide operational insights during UAT to ensure systems align with real-world customer service workflows.

3. MIS Reporting & Data Analysis

Develop, maintain, and automate MIS reports related to customer service performance.
Analyze large datasets to identify trends, patterns, and actionable insights.
Create dashboards and visualizations using tools like Excel, Power BI, Tableau, or similar.
Track KPIs such as call volumes, ticket resolution rates, agent productivity, and customer satisfaction.
Provide periodic repo

Apply on Kit Job: kitjob.in/job/46qg5z

📌 Customer Service Associate – UAT (Noida)
🏢 Leading
📍 Noida