System Analyst (Bengaluru)

System Analyst (Bengaluru)

06 Apr

|

LearningMate

|

Bengaluru

06 Apr

LearningMate

Bengaluru

System Support Analyst Location: Remotely based JOB SUMMARY Major Areas of Responsibility Service Request Management Review, prioritize, and complete system administration service requests for project business applications based on established documentation and procedures. Perform routine administrative tasks such as: User provisioning and access management Data updates and corrections Configuration adjustments Report and dashboard setup Workflow and automation updates (where documented) Ensure requests are completed within defined service-level agreements (SLAs). Document work performed and maintain clear records in the service management system System Administration Maintain system configurations according to documented standards. Troubleshoot system issues related to access, configuration, and basic functionality. Escalate complex issues to senior system administrators or platform specialists when required. Validate system changes and ensure they align with governance and change management processes.

Documentation & Process Development Create and maintain transparent system documentation, standard operating procedures (SOPs), and knowledge base articles. Work with business stakeholders to translate business requirements into documented support processes and system procedures. Continuously identify opportunities to improve support workflows, documentation quality, and operational efficiency. Assist in building repeatable processes that allow consistent service delivery. Minimum Qualifications Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field (or equivalent experience). 5+ years of experience supporting enterprise business systems. Experience working in Salesforce with System Administrator privileges Basic to intermediate understanding of relational databases / SQL Experience managing ticket-based service requests in an IT support or operations environment. Strong documentation and process writing skills

📌 System Analyst (Bengaluru)
🏢 LearningMate
📍 Bengaluru

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