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Come work at a place where innovation and teamwork come together to support the most exciting missions in the world Technical Support Project Manager. (Morning Shift: 6.00 Am - 3.00 Pm IST). Fostered and strengthened strategic client relationships, serving as the primary point of contact for all issues and improving customer experience throughout the end-to-end customer lifecycle. DUTIES AND RESPONSIBILITIES: Proactively escalate account issues to the relevant stakeholders and collaborate with global delivery teams to ensure timely resolution. Collaborate with Sales toidentifyopportunities for smooth renewals and expansions.(Maintaintheir active accounts/modules/ Expiration dates inaWikiaswell) Follow the established customer success plan to increase product adoption andmaintainstrong relationshipswith customers and internal teams. Establish, customize, andmaintaina regular schedule of customer meetings in collaboration withtheaccount managementteam. Hostregularstatus meetings with customers and track deliverables, taking accurate meeting minutes.
Maintain a comprehensive account register that documents critical customer workflows to better understand Qualys product mapping in their infrastructure and any relevant information. Establish Monthly business reviews (MBRs)/Quarterly business reviews (QBRs)/ Product roadmapfrom a support perspective toalign better with customer business goals and drive product adoption and engagement.Pleasemaintainthese meetings ahead of time in a document so that we can prepare well for thesemeetings Participate in the Incident Managementprocess and drive incident resolutions for assigned customers. Engage in Qualys integrationactivitiesand ensure the customer derivesthe expected valuefrom the product. Understand and document the impact of any issues that may arise for customers, prioritize open tickets, and manage timelines for ongoing projects and commitments. During the weekly calls, the summary provided to the customer
Apply on Kit Job: kitjob.in/job/46x8l9
📌 Technical Project Manager (Pune)
🏢 Qualys
📍 Pune