Company Description Fini is a cutting-edge AI solution for customer support, trusted for its precision in resolving complex issues. Tailored for CX and Support leaders at B2 C companies in fintech, Saa S, and marketplaces, Fini excels in automating up to 80% of support tickets with 98% verified accuracy. With seamless integration into platforms like Zendesk, Salesforce, and Hub Spot, Fini enhances customer support efficiency while maintaining strict compliance with standards like SOC 2, GDPR, ISO 27001, and the EU AI Act. Trusted by prominent organizations such as the U. S. Chamber of Commerce and multiple Fortune 500 companies, Fini is revolutionizing support operations with unparalleled accuracy and trustworthiness. Role Description
This is a full time remote role for a Customer Support Executive. In this role, you will manage customer inquiries, provide online support, and ensure high levels of customer satisfaction. You will address technical issues,
facilitate solutions efficiently, and work closely with internal teams to deliver excellent customer service. Your focus will be on maintaining professional and empathetic communication with clients to ensure their concerns are resolved promptly. Qualifications
Strong experience in Customer Support and Customer Service
Skills in Online Support and maintaining Customer Satisfaction
Proficiency in Technical Support and troubleshooting processes
Excellent problem-solving abilities and attention to detail
Exceptional communication and interpersonal skills
Ability to work effectively in a remote team environment
Experience with customer support tools (e.g., Zendesk, Salesforce, or similar platforms) is a plus
Flexibility to adapt to different customer needs and scenarios
Apply on Kit Job: kitjob.in/job/46yo07
📌 Customer support executive (Bangalore Division)
🏢 Fini
📍 Bangalore Division
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